Privacy Policy — Wicket View

Last updated: [August 2026]

Wicket View ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you use this website or book a stay with us, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

What data we collect

When you make an enquiry or booking, browse our website, or contact us, we may collect:

  • Name, email address, phone number, postal address

  • Booking details (dates, number of guests, special requests)

  • Payment information (processed securely by our payment provider — we do not store full card details)

  • Communications you send us (emails, contact form messages)

  • Technical data (IP address, browser type, pages visited) via cookies/analytics

How we use your data

We use your data to:

  • Process and manage your booking

  • Communicate with you about your stay (confirmations, arrival instructions, guest correspondence)

  • Respond to enquiries

  • Comply with legal or accounting obligations

  • Improve our website (via anonymised analytics)

  • Send occasional marketing updates, but only if you've opted in — you can unsubscribe at any time

Legal basis for processing

We process your data on the basis of:

  • Contract — to fulfil a booking you've made

  • Consent — for marketing communications

  • Legitimate interest — to respond to enquiries and improve our service

  • Legal obligation — for accounting and tax records

Sharing your data

We share data only where necessary, with:

  • Our booking/calendar management provider (Bookalet), to process reservations and manage availability

  • Our payment processor (e.g. Stripe), to handle secure payments

  • Airbnb, if you book via that platform

  • Website hosting/analytics providers (Squarespace)

  • Authorities, where required by law

We do not sell your personal data to third parties.

Cookies

Our website may use cookies for essential site functionality and analytics (e.g. to understand visitor numbers). You can control cookies through your browser settings. 

How long we keep your data

We retain booking and guest correspondence data for 6 years for UK accounting/tax purposes, after which it is securely deleted, unless you ask us to remove it sooner (subject to legal requirements).

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

  • Data portability

  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at Wicketviewholidaycottage@gmail.com.

Children's privacy

Our website is not directed at children, and we do not knowingly collect data from children without parental consent as part of a family booking.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect any changes.

Contact us

If you have questions about this policy or how we handle your data, contact us at Wicketviewholidaycottage@gmail.com.